Give every request a next step.
Assign an owner, set a priority and follow the status. Reply to the requester or keep the conversation internal, with attachments close at hand.
IT service management, brought togetherBring every
Bring every
request into focus.
Give your team one place to own requests, solve problems and keep the knowledge that moves everyone forward.
14-day Pro trial · No credit card required
YOUR WORKSPACE
OverviewA good day to get things done.
Open requests24 Across 3 queues
In progress12 Owned by your team
Resolved today8 Ready for what’s next
Team inbox 24All queues
REQUESTPRIORITYSTATUS
VPN connection drops after sign-inIT Support · #1042
HighIn progressSet up access for a new starterPeople Operations · #1041
NormalOpenMeeting room display is offlineFacilities · #1040
NormalIn progressHelp with account permissionsIT Support · #1039
NormalResolved Explore the workspace aboveProduct overview · sample data
Built around the way
service teams work.
service teams work.
Every request, owned
Every team, connected
Every fix, remembered
The work, brought togetherFrom “can you help?”
From “can you help?”
to “consider it done.”
The request is only the beginning. Atlas keeps the people, conversation and context together until the work is resolved.
Make the handover seamless.
Organize work into department queues. Give each team the access it needs and keep decisions in shared internal notes.
Keep the fix. Skip the rediscovery.
Turn useful resolutions into shared runbooks. Bring your team’s knowledge back into the next investigation.
See where your attention belongs.
Move between dashboards, ticket lists and connected views. Filter by team, status or priority to find the work that needs you.
Your teams. One shared rhythm.Good service belongs
Good service belongs
in every department.
Give teams their own queue and a familiar way to work. Keep ownership clear across the organization.
IT support
Keep people working.
Give every access issue, device problem and software question a clear owner. Keep the conversation, troubleshooting and resolution together.
- Prioritize incoming requests
- Keep troubleshooting in one conversation
- Save repeatable fixes as runbooks
IT SupportIn progress
VPN connection drops after sign-in
One conversation. A clear owner. Sample request
Atlas AI · Optional by designMore context.
More context.
Your judgment.
Investigate the request, find relevant evidence and prepare the next step. Atlas Copilot helps your team move from scattered context to a considered response.
- Private investigations with cited evidence
- Proposed replies and changes for your review
- Your choice of provider and model
Enable AI with a configured provider. Your service desk works with or without it.
ATLAS COPILOT
Start with the full picture.
What helped resolve similar VPN requests?
ATLAS
A previous request describes the same sign-in failure. Review the saved connection steps before proposing a fix.
VPN connection runbook Source 01 ↗
Resolved support request Source 02 ↗
PROPOSED REPLY
“Let’s check the VPN profile, then test the connection together.”
Awaiting your reviewIllustrative investigation · sample data
A workspace you can ownKeep control close
Keep control close
to the work.
Choose who can access your workspace, manage active sessions and take your data with you.
Access that follows your team
Workspace roles and department visibility controls.
Account controls within reach
Manage your profile, password and signed-in devices.
Your data, within reach
Import tickets and export workspace records with attachments.
Straightforward from day oneA clear plan for
A clear plan for
your next chapter.
Start with a free trial. Keep viewers free. Choose the room your service team needs to grow.
Explore plans and pricingStarter
For a small team getting requests under control.
$0no subscription fee
Start free trial Up to 3 billable team members
- Free viewers, on every plan
- Complete service desk essentials
- Keep working after your trial
Pro
For a growing service desk with more people and moving parts.
0per agent / month
Start free trial Up to 50 billable team members
- Free viewers, on every plan
- Complete service desk essentials
- More capacity for a growing team
Enterprise
For larger teams that need room to keep growing.
$25per agent / month
Talk about your team No billable seat limit
- Free viewers, on every plan
- Complete service desk essentials
- Capacity for larger operations
Prices in USD, before taxes. Owners, admins and agents count as billable seats. AI requires a configured provider; provider charges are separate.
Paid subscriptions are opening soon. Start your free trial and continue on Starter, with no automatic charge.
A few good questionsClarity from
Clarity from
the start.
What happens after the free trial?
New workspaces get 14 days of Pro without a credit card. If you don’t subscribe, your workspace moves to Starter. Your existing tickets and members stay in place; adding billable members is subject to the Starter limit.
Does everyone on my team need a paid seat?
Owners, admins and agents count toward billable seats. Viewers are free. Starter supports up to three billable members, Pro up to 50, and Enterprise has no billable seat cap.
Can we use Atlas without AI?
Yes. Creating, assigning, replying to and resolving tickets works without AI. Optional AI features use your configured model provider and keep proposed customer replies under human review.
Can we bring our existing tickets?
Workspace administrators can import tickets from a JSON file, preview the records and avoid duplicates when importing the same file again. You can also start with sample tickets to explore your workspace.
Can we export our data?
Workspace owners can export workspace records and attachments as a ZIP file from settings. Owners can also delete a workspace after handling active billing and confirming the workspace identifier.
Make room for better serviceYour next request
Your next request
deserves a better home.
Start your free trial
14 days of Pro. No credit card required.