Demo preview. Provided “as is,” not intended for production use. Demo. Not for production use.
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Atlas.
Atlas service desk software

Every request.
A clear next step.

Manage IT support and internal service in one workspace. Give requests an owner, keep conversations together and make the next fix easier to find.

Try Atlas free Talk to the team

14 days of Pro · No credit card required

Atlas / Your workspaceJD
YOUR WORKSPACE

A good day to get things done.

Overview
Open requests24 Across 3 queues
In progress12 Owned by your team
Resolved today8 Ready for what’s next
Team inbox 24All queues
REQUESTPRIORITYSTATUS
VPN connection drops after sign-inIT Support · #1042
HighIn progress
Set up access for a new starterPeople Operations · #1041
NormalOpen
Meeting room display is offlineFacilities · #1040
NormalIn progress
Help with account permissionsIT Support · #1039
NormalResolved
Explore the workspace aboveProduct overview · sample data
Ticket management, from start to finish

A request becomes
a clear course of action.

Atlas connects the everyday steps of service delivery. Your team can see what happened, who owns the next step and how the request was resolved.

01

Capture the context.

Create a ticket with a summary, details and requester. Add files and organize it into a department queue.

02

Make ownership clear.

Assign a team member and set priority and status. Department defaults help incoming work reach the right people.

03

Keep the conversation together.

Reply to the requester or add an internal note for your team. Attach the details people need to move the work forward.

04

Resolve it. Keep the knowledge.

Close the loop on the request and save repeatable steps in a runbook. Use dashboards and saved views to see what comes next.

IT support and internal service teams

One workspace.
Room for every team.

Give IT, people operations and facilities their own queues. Use membership and department visibility to keep access aligned with the work.

IT support

Keep people working.

Give every access issue, device problem and software question a clear owner. Keep the conversation, troubleshooting and resolution together.

  • Prioritize incoming requests
  • Keep troubleshooting in one conversation
  • Save repeatable fixes as runbooks
Build your team’s workspace
IT SupportIn progress

VPN connection drops after sign-in

JD
Jordan Davis Requester

I can sign in, but the connection drops when I open our shared drive.

AT
Alex Taylor Support team

Thanks, Jordan. I’m checking the connection profile and the steps from our last resolved request.

One conversation. A clear owner. Sample request
Atlas Copilot

From a question
to a reviewed action.

Investigate a request, inspect the evidence and decide what happens next. Your private conversation keeps the context, proposals and recorded results together.

An investigation you can follow.

Choose an agent, ask a question and see the sources and tools available to it. Open evidence beside the response. Edit a proposed reply or review a tool operation before approving it.

  • Named conversations and unsent drafts
  • Private ticket and queue investigations
  • Recorded activity, evidence and review decisions
  • Private working files and conversation exports
Build your workspace

AI requires a configured provider. Provider charges are separate from Atlas seat pricing. The example alongside uses sample data.

Illustrative workflow · sample data

Offboard departing contractor

Read the request, check the evidence, review a session-revocation proposal and inspect the recorded outcome.

Set up the tools your team needs

Your agents.
Your operating rules.

Publish a specialist for access requests, Windows support or your own workflow. Choose its instructions, model, capabilities and approval requirements.

01 / Agents

Define the job.

Give each agent a purpose and a published set of capabilities. Select the agent from the conversation composer.

02 / Connections

Connect the system.

Configure a REST API or MCP connection, or enroll a runner for PowerShell and shell scripts. The source inspector shows what needs attention.

03 / Capabilities

Control the operation.

Define the inputs and the published operation. Decide which reads can run automatically and which operations require approval.

04 / Runs

Follow the result.

Review proposals, inspect execution results and keep the working files. Investigations continue when you leave the conversation.

Connections and runners require your configuration. The demo illustrates these workflows without contacting external systems or changing accounts.

A workspace you control

Your team’s work.
Your team’s choices.

Bring existing tickets in, give people the access they need and take your records with you.

Workspace roles and sessions

Manage membership, account details and signed-in devices.

Import and export

Preview a JSON ticket import. Export workspace records and attachments.

Knowledge close to requests

Keep reusable instructions in shared runbooks.

Make room for better service

Your next request
deserves a better home.

Start your free trial

14 days of Pro. No credit card required.